Shipping

Posting within Australia

We ship your goods generally using Australia Post Platinum Express. Most items will have a registration number and be traceable using the Australia Post website.  Most items will require a signature upon delivery. We will require your email address and mobile telephone number in order to provide full tracking details. 

For online web-shop purchases, at checkout we will add $20 to all domestic purchases to cover administration and partial shipping expenses. 

 

For all other purchases by telephone, email enquiry, etc – postage will be calculated by ourselves and advised to the customer prior to finalisation of the order. Postage will be added to the final price of goods and will include Platinum Express Bag, insurance, signature upon delivery.

Posting Internationally

We ship by international courier to all countries (minimum fixed charge AUD $230).

 

Important message for our USA customers – the USA introduced numerous new import requirements towards the end of 2025 which we must comply with. After successful checkout and before we send any package, we will calculate the US import duty that is currently between 10 – 20% (US/AU July 2026) and forward a separate invoice for payment – we will not ship until that payment is made.

 

The duty payment is paid by the courier service direct to US Customs & Border Protection (US CBP) in order to expedite the process. 

In addition, US customers will need to complete a CBP Form 5106 and email to us for inclusion in the packaging envelope – the form can be found here: https://www.cbp.gov/document/forms/cbp-form-5106-createupdate-importer-identity-form

The UK (post Brexit) has imposed a 20% VAT on all goods from Australia and currently we cannot prepay this prior to shipping. The customer is responsible for satisfying this payment to HM Revenue and Customs.
 

As a guide, refer to the link below for international import tax rates from a third party vendor. DTEO makes no representations or guarantees as to the accuracy of the website however it is a likely effective starting point. It is the customer’s responsibility to determine all costs of of import to the destination country as it it to the customer’s account. If DTEO can prepay any VAT, duty, tax, levy or tariff we will, and send goods once we have been reimbursed for the expense. 

We must state the actual purchase price on all export documentation. Most items will require a signature upon delivery. We will require your email address and mobile telephone number in order to provide full tracking details. 
 

For all other purchases by telephone, email enquiry, etc – postage will be calculated by ourselves and advised to the customer prior to finalisation of the order. Postage will be added to the final price of goods and will include provision for shipping by air, packaging, insurance, tracking, signature upon delivery, Export Documentation Number (EDN) creation. Note that any importation costs charged by the destination country (tariff, import duty, GST, VAT, etc) will be at the customer’s expense, and DTEO makes no representations as to what these charges may be.

Insurance

We insure all goods against loss or damage whilst they are in transit. Once your order has been shipped, we guarantee delivery unless the address you have supplied is incorrect, illegible or incomplete, or if the recipient is away or has moved – in which case you will be liable for payment of the purchase price and shipping cost irrespective of whether the order arrives on time or not at all.

In the event of a claim for lost or damaged goods, the purchaser must provide all reasonable assistance in order to satisfy us or our insurer that a claim is valid.