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Ordering and Payments

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing and order, we will use this information to contact you.

All orders are prepaid.

When ordering, your credit card or PayPal account is charged when you place your order. We accept PayPal and American Express, Visa & MasterCard cards only.

Please note that we do not store your credit card number on our servers.

If the card payment is declined by your issuer for any reason, we cannot hold goods against your order – please therefore contact us urgently if you wish us to hold an order until your transaction is approved. We recommend that USA purchasers contact their credit card issuer prior to making a purchase to ensure a smooth transaction.

Are there other ways I can place my order?

The easiest and safest way is via the website, however if you would like to talk to a real live person you can:

Order by Phone or email *

Feel free to call us +61 2 6829 2616 or email info@downtoearthopals.com.au  and we would be happy to assist you in placing your order.

Order by Mail *

Please write to us at:

Down to Earth Opals
PO Box 1005
Lightning Ridge NSW 2834
Australia

* Mail/email and phone orders must be paid by VISA, AMEX, MasterCard or PayPal. Funds must clear before we ship any product. A Manual Payment function is available on our website for this purpose. We do not accept cheques or MOTO (over the phone credit card transactions) under any circumstances.  Afterpay is not available for manual payments. Any payments direct to our bank account must be authorised in advance via phone or email.